The Business Process Outsourcing (BPO) industry has long been proved itself on its ability to evolve and keep up with the change. From humble beginnings to today’s customer-centric business ethics, the BPO industry is the world’s fastest-changing industry. Never has the need to embrace change been greater than recently. The…
KPO or knowledge process outsourcing is an old business process that has been active in the country for more than a couple of decades. Yes, things changed and acquired new names over the years, but the core has remained the same. More companies are getting involved with the KPO process.…
The eCommerce industry was already evolving before the pandemic hit. However, since the pandemic, the sector has had to grow a lot. Amongst the various changes and adaptation of methods, the outsourcing of live chat support is proving one of the most vital developments. Businesses are selecting this option, and…